Terms & Conditions
Our products are made to order, especially for you! This means that there are some special terms and conditions in regards to your order. We do not like to keep any secrets so all of our Terms and Conditions are laid out below. These do not affect your statutory rights.
Order Confirmation
If you have placed an order at one of our graduation stands using our app or via our website, it is your responsibility to ensure all details provided are correct.
If you do not receive a confirmation email within 48 hours of placing your order, please check your junk/spam folders in the first instance.
If you can't locate your confirmation email please contact us straight away.
It is very important that you check all details in your confirmation email including the spelling of the graduate’s name and any personalisation.
Order Changes
a) There is a ‘cooling off’ period of 5 days from your order date, just in case you need to change any part of your order. After this time your orders have entered the production process and we will no longer be able to make changes to your order.
b) Our aim is to maintain continuity of front logo design. Please note that the garment you order will reflect the logo of that Class year. For example if you ordered a 2006 Kingston University London 'Class Of' garment this would contain the logo from that year.
Order Cancellation
If you have changed your mind and wish to cancel your order, you must do so by contacting us within the cooling off period. After this time refunds for bespoke/personalised/made to order items will not be made.
Order Personalisation & Names
When you order a peronalised item, we will print the EXACT text supplied on your order in CAPITAL letters. Please check your order confirmation details thoroughly for spelling & spacing and contact us ASAP if you notice an error. If your item has not been printed, then we can amend/correct your order. Personalisation’s are printed in dark blue on light dusty grey & white areas of garments, and printed in white on colour/dark areas of garments.
We sometimes share our artwork designs with a third party supplier for some print techniques.
Logo Placement
We reserve the right to re-size, or re-place institution logos, where we may need to accomodate a greater number of graduate names for a ceremony.
Name Highlight Service
If you selected this option, the name you enter in the 'Name Highlight' field will be matched to the name provided to us by your Institution from the official list. This means that nicknames and abbreviations will not be highlighted. In many instances middle names will not appear. If you want to change your mind you must let us know within the cooling off period and we'll refund you for the highlight name.
'Add Name' Service
We offer a complimentary 'Add Name' service for garments that are printed with full graduate names on the back. This means, if you cannot find a graduate name listed in the 'Check Graduate Name is on the Artwork' field, then you can add a name and we will print it on the back of the garment (alongside other graduates names). Please note: for the Luxury Graduation Hoodie product, we can only add names to the Light Dusty Grey hoodie.
Delivery/Postage
a) We aim to despatch within 28 days of your graduation or order date, whichever is later. However, it is important to note that during our peak periods, demand can be very high and delays in delivering goods can sometimes occur. Some goods have a different despatch date as production processes are different. Information is in the product description online and in your confirmation email.
b) We provide an estimated despatch date in your confirmation email so please refer to this as a guide. Note that dates quoted for despatch are approximate and we will not be held liable for any delay on this date.
c) All our UK domestic packages are despatched using the Royal Mail Tracked 48 Service. Once the order is despatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com
d) Since Brexit: Currently all our packages dispatched to the European Union (EU) will be subject to pay customs fees to receive their package. Duties are unpaid currently. We dispatch using the Royal Mail Business Tracked service. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com . If you have not been sent a tracking number and need to track your item, please contact us via the Contact Page.
e) All our International packages are despatched using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most destinations you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com .If you have not been sent a tracking number and need to track your item, please contact us via the Contact Page. You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/
f) If the parcel does not reach it's destination the first time and is then returned to us, you will be sent an automated email confirming the item has been 'returned to sender' with an explanation of why this has not reached the delivery address. There will be a charge for us to resend to you to cover the cost of the postage return.
g) If sending to a country that requires a telephone number for posting, or any ID numbers please enter the number in the address field as well as the 'telephone number' field.
h) Delivery will be made to the delivery address supplied by you at the time of ordering. Please make sure you let us know if you move or if the address is wrong so that we can ensure your order reaches you. If an order is returned to us, we will make a 2nd attempt or send to an alternative address but you will be charged the prevailing rate.
i) If delivery is attempted more than twice to a UK address, or changed to deliver within a different country, postage amounts will not be refunded. Customers will be charged to resend the items.
f) Self-storage facilities - Campus Clothing (and our postage carrier, Royal Mail, and its partners) cannot be held responsible for any packages that may become lost or missing, after being delivered to a self-storage address.
Postal Returns / Failure to Deliver
Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you.
Please ensure your address is correct on your order confirmation email.
Lost Items
a) If your goods fail to arrive, please ensure you have checked the status of the order using your tracking number on the Royal Mail website as shown above.
b) Please contact us within 4 weeks of receiving your despatch email if you still think the item is lost. After this time has passed we deem that goods have been successfully delivered and no replacements will be given.
b) Occasionally items are lost in the process of delivery. Below is the Royal Mail procedure we need to follow before we can issue a replacement item to you:
i) Royal Mail dictates that we must wait up to 6 weeks for UK deliveries to be returned to us before they can be deemed 'lost in transit'. International deliveries takes 9 weeks.
ii) If Royal Mail cannot deliver your parcel, they will leave a card notifying you of an attempted delivery. Goods will be available for you to pick-up from your local sorting office.
iii) If you do not collect your goods from your local sorting office within 2 weeks, your parcel is sent back to the Royal Mail Returns Centre in Belfast.
iv) Goods are then sent back to us from the Royal Mail Return centre in Belfast. When they arrive we will notify you by email that your parcel has been returned and we will arrange re-delivery.
Returns & Exchanges
a) All our products are 'made to order' and bespoke as they are made to your personal requirements, university and date, therefore it is not usually possible to exchange.
b) It is your responsibility to ensure that the correct size and colour of garment is purchased/ordered. If the size is found to be unsuitable, we cannot provide a refund. We may be able to offer an exchange if we have a suitable garment in stock, and the items are not bespoke. Please submit a web enquiry using the contact us form to check availability. PLEASE NOTE: Returns & Exchanges will only be considered if we are contacted within 14 days of you either receiving or buying your item. If an Exchange/Return is agreed, then the Returned item must be received back to us within 14 days of us agreeing to the Return/Exchange. Items received any later cannot be processed and will be sent back to the original sender.
c) If a return/exchange is agreed, please use the original packaging to ensure the item is not damaged. We will send you a Returns/Exchange Form for you to include with the package, so we know who it is from when it arrives.
d) If the return is due to a mistake on our part, then we will send a pre-paid postage label for you to stick on the parcel.
e) All other returns/exchanges will be at your own cost. We cannot refund postage costs for exchanges/returns.
f) There is an Administration Fee of £10 + postage if you are exchanging a non-personalised garment due to Size or Colour, after receiving your original goods.
Washing/Care Guidance
All clothing merchandise available on the Campus Clothing website is supplied with the following washing/care guidance:
- Wash at 30 degrees.
- Do not tumble dry.
- Do not iron on print, iron inside out.
Any issue/fault that may arise as a result of failing to follow this care guidance, is not the responsibility of Campus Clothing Ltd.
Faulty Goods
a) When you receive your goods, please check them thoroughly for any faults.
b) Our faulty goods policy on personalised 'made to order' items is 14 days from when the item has been received. If any goods are found to have a fault, please email us within 14 days stating the fault, and attach photos, where possible.
c) If the item is found to be faulty (broken, damaged or not fit for purpose) then we will offer either a replacement, repair, or full/part refund.
d) Please keep the goods in a pre-sale condition, along with all original packaging so that the goods can be returned to us (if requested). We will then email you a Returns Form and pre-paid postage label.
e) In the unlikely event that a fault occurs with your item after 14 days, but within 6 months, please contact us via email stating the issue and provide photos, where possible.
e) We cannot be held responsible for items that are damaged by normal wear & tear, accident, or misuse (including not following our washing/care guidance for clothing merchandise).
f) If the item is found to be faulty, we will offer either a replacement, repair, or full/part refund.
Print Errors
a) Please check your item on arrival to ensure that any name or personalisation is correct, and matches your original order details.
b) If you believe that we may have made a print error, please contact us via email within 14 days of receiving your item to inform us of this error, and provide photos, where possible.
c) If we are found to be at fault, we will liaise with you to rectify the issue by providing either a replacement item or partial refund (where mutually agreeable).
Privacy Policy
For further information on our Privacy Policy please read here.
If you require any further information, please contact us.
T&Cs last amended 22/06/2023